Privacy Policy

What we collect

When you call the number on this site, the dispatcher collects the information needed to respond to your emergency: your name, phone number, property address, and details about the water damage. When you browse the site, standard server logs record technical data such as IP address, browser type, and pages visited.

How it is used

Call information is used to dispatch a restoration crew to your property and to coordinate your job. We do not sell your personal information. Details are shared with the responding crew only to the extent needed to perform the work you requested.

Cookies and analytics

This site may use basic analytics to understand which pages are useful to visitors. Analytics data is aggregated and does not identify individual visitors.

Data retention

Job-related records (contact details, job documentation) are retained as needed for service delivery, insurance coordination, and legal compliance, then securely discarded.

Your choices

You may ask what information we hold about you and request its correction or deletion by calling +1 (223) 226-6001 during 7:00 am – 10:00 pm et, 7 days a week.

Changes to this policy

If this policy changes, the updated version will be posted on this page with a revised date.